NCS’s help desk services can provide real time information about systems failure at multiple locations and its integration with a powerful knowledge base can help in resolving these problems within no time. It includes call escalation and email and pager alerts for senior management to ensure that all systems are functioning correctly.

Features of Helpdesk

One stop solutions for all IT requests.

Auto-assign help desk tickets.

Customer Satisfaction.

Quality Improvement.

Prioritize important tasks.

Desktop Administration and Management Services:

NCS offers a complete suite of desktop administration & management services. These services help maintain an organization’s information technology assets and provide hardware and software inventory for an organization’s technology infrastructure. Support staff has the ability to remote control desktops and servers to troubleshoot problem remotely. Software installation and upgrades can also be managed remotely on any number of desktops and servers without end-user intervention.

Technology Management:

Technology management includes the management of all computer hardware, software and the networking infrastructure. NCS can provide and maintain detailed reports on an organization’s information technology infrastructure and software applications. Technology management ensures data safety through virus detection, backups and data recovery in case of a system.